Support
At Encirq, we provide outstanding, responsive technical support from knowledgeable professionals. Our support team stands ready to help you with everything from product installation, configuration, application, general product questions and other support issues. If you need additional help, Encirq Professional Services can assist you with a variety of services including consulting, design, development, troubleshooting, optimization and more.
If you are a current user and would like to ask a question or report an issue, send an email to support@encirq.com or call +1650-292-3535, Ext 1. In Japan, send support email to support@encirq.co.jp or call +81-3-5420-7266. Please provide as much information as you can to expedite a response to your inquiry or issue.
Support Hours in the U.S.
Monday - Friday, 8:00 A.M. to 6:00 P.M. PT, Monday-Friday, excluding holidays.
Support Hours in Japan
Monday - Friday, 9:00 A.M. to 5:00 P.M., Monday-Friday, excluding holidays.
Urgent Care
In addition to standard support hours, Encirq can also offer 24x7 urgent care support services.
For more information on these and other Encirq services, contact Encirq.
